WE ARE SERIOUS ABOUT OUR CUSTOMER SERVICE.
We believe in treating our customers how we would like to be treated. This is why customer service is vital to our success in the background check industry.
We provide each of our clients both a customer care service representative and a national account executive representative. Your customer care service reps are resources that can handle daily questions, compliance considerations, status updates, and other related issues about your employment screening program. Your national account executive rep, on the other hand, is there to understand your business, your needs, and identify any ways to improve and streamline your processes. You have 24/7 accesses to your representative via phone, email, and even cell phone for after regular business hours.
We strive to have any issues or problems resolved on your first call. When you call 3rd Degree Screening, you will be directed to one of your representatives immediately, ensuring that you are talking to the right person to solve any issue or problem. 95 percent of issues are resolved while on the first phone call. The other five percent are taken care of within 24 hours and followed up when resolved to ensure you are aware the issue has been taken care of.